MTN Nigeria has unveiled a fully digitized experience centre in Abuja, driven by advanced 5G technology.
This innovative facility aims to enhance customer experience by providing a range of digital services and solutions, showcasing the company’s commitment to leveraging advanced technology to meet the growing demands of its users in the region.
Speaking during the unveiling ceremony at its Regional office in Maitama on Wednesday, the Chief Customer and Experience Officer MTN Nigeria, Ogunwa Nwoye, stated that the centre which remains the first digital service was launched to demonstrate the power of technology.
She stated that Nigeria’s full economic potential could be reached when technology is fully harnessed and utilised.
“Today we launched the first digital experience centre in Nigeria by any telecom firm. One of our goals was to bring a digital immersive experience as close as possible to our customers and businesses,” she explained.
She emphasised that the launch highlights how technology can improve lives, adding “We wanted to showcase what is possible with the technology we provide. As you know, MTN is a technology company that harnesses tech to enhance the lives of our customers and businesses around us. We believe Nigeria’s full potential can be reached through technology. That’s why we were the first to launch 3G, then 4G, and now 5G.”
Nwoye further explained that the centre is powered by 5G technology and has been designed with local relevance in mind.
“We built the first digital kiosk in Nigeria, enabling up to eight user journeys where customers can access our services independently, though staff assistance is available if needed.”
Regarding services offered at the centre, Nwoye noted that customers can buy SIM cards, airtime, data plans, and devices, including 5G routers, which can be delivered anywhere in Nigeria.
She added that the centre also demonstrates smart home solutions, allowing users to control their homes remotely with a data connection.
“This isn’t just about data and devices; it’s about empowering people to live a breathtaking life. We want Nigerians to meet their full potential and unleash their creativity, as technology is the driving force behind their imagination.
“What we’re doing today is enabling people to experience technology, sparking their creativity and empowering them to innovate. That’s the goal of the Digital Experience Centre.”
The Regional General Manager North MTN NG, ThankGod Otorkpa, said the center was to emphasise digital transformation.
“We would like you to know that even though we are going digital, we must not forget the human connection. It’s in that light that we have invited you today to be part of this journey, helping us to take a glance together into the future.”
This groundbreaking event was attended by select customers, brand influencers, and industry experts, all eager to explore the vast potential of 5G and its impact on various sectors of the economy.
